KLEMCO DISTRIBUTION

Auralite-23 Crystals, Finished Products And Other Gemstones

TERMS & CONDITIONS

We accept payment by PayPal only. All purchases must be paid prior to shipment.

Shipping

Shipping by CANADA POSTAL SERVICE in Canada, USPS in Unite States and Overseas with all items in the order going to one address. Orders will normally be processed within 3 business days.

Allow 7-10 business days for delivery, from date shipped to USA; 10-15 business days Overseas.

Your "Shipping and Handling" charges includes: shipping supplies (envelopes, labels, ink, boxes and needed packing material to keep your items safe), actual postage. Thanks so much for your business!!! 

Thanks for shopping with us today & come back to see us soon.

Pertinent Information

 We are always adding to our inventory!!

If you have any question about items that we sell, please "Contact Us", we will respond to you as soon as possible. 

Shipping delays due to packages held by customs are beyond our control. The customer is responsible for any fees, taxes or customs duties charged by any country or state. 

NOTICE TO INTERNATIONAL BUYERS: Some International buyers might experience delay on shipping... we have being receiving some complaints and for that reason we cannot guarantee speedy delivery since transit and delivery time are totally out of our control... If you buy from us and experience delays, "Contact Us" for questions and we will keep you informed as far as we can and as long as you request it. 

FAQ

Q: Do you Offer International shipping?
A.: We ship Worldwide.

Q.: How do I pay for my purchase?
A.: We accept the following payment method: PayPal.

Q.: How do I return an item?
A.: Items must be returned within 14 days.  Refunds will be given as money back.  The buyer pays for return shipping. SEE "Returns" for our Return Policy.

Return Policy

Customer service policy. We stand behind all of our products. We offer 100% money back guarantee within 14 days of ship date if you are not satisfied for any reason. Customers only need to pay for the shipping cost to return the package. Refund will be processed upon the return of the item(s) in original condition.


 If for any reason you are not satisfied, you can return any item in its original condition within 14 days of the date of shipment for a refund or an exchange.

Please contact us before returning item.


Once we receive your returned item and we process it, your refund or exchange will be issued. Please note that items showing signs of wear or those that have been altered or damaged in any way will not be accepted for return. Returns must be packaged properly and insured or they will not be accepted.


KLEMCO Distribution is not responsible for customs duties - taxes and return shipping cost. The shipping and handling fees on returns are non-refundable.  


If there is a manufacturing defect:

Defective items can be returned to us. When the item is received we will evaluate the defect. If we deem it valid, we will replace the item and reimburse the customer for the return shipping charges. If we deem the item to be non-defective, it will be returned to the customer and the customer will be responsible for the re-shipping charges.


Error in shipment on our part (incorrect items):

On receipt of the returned incorrect item we will immediately ship the originally ordered item. We will reimburse the customer for the return shipping charges.


Change an order:

You may change an order if the order has not yet been processed.

Please contact us [email protected]